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Customer Service

Information on how to Contact the Allergy Store, shipping, return policy, request a return, and our refund policy.

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 60 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that some are not eligible. If you need to re

Do you offer free shipping on returns?

The customer is responsible for return shipping charges unless the product is defective or damaged in shipping.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

Do you take Flex Spending (FSA)

We do not accept FSA (Flexible Spending Accounts) at this time.

What is your contact phone number?

Whether you have questions about what products will help, shipping, pricing, custom bedding, returns, or anything else, our team is ready to answer them. Contact Numbers:. US Toll-Free (800) 771-2246. Local and Non-US Calls (954) 472-0128. Mail Order

Do you offer wholesale pricing?

We offer wholesale pricing to companies and medical practices that wish to resell some of our products. Please call us at 800 771-2246 to discuss your needs.

Allergy Store Coupon

Looking for a coupon code? Use Welcome10 to save 10% on your order. It can not be combined with any other offer or coupon.

How do I return an item?

We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please get in touch with us immediately by phone (800) 771-2246 or email, and we will repl

What is your return policy?

We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately by phone (800) 771-2246 or email and we will replace the ite

Why can't I add an item to my cart?

If you are unable to add an item to your shopping cart, it means we are out of stock or you are trying to add more than what we currently have in stock.