What is your return policy?Updated 24 days ago
60 Day Return Policy (*Some Exclusions)
We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped.
If merchandise is defective or damaged upon receipt, please contact us immediately by phone (800) 771-2246 or email. We will replace the item and provide you with a prepaid return label.
If you need to return or exchange an item please complete the return request form or call us at 800 771-2246. We will provide you with an RMA# and return instructions.
To qualify for a refund, items must be in new condition and in the original packaging (please do not assemble, wash, or modify the product in any way).
Federal law explicitly prohibits the resale of used bedding, mattresses, or intimate products! Bedding is a personal item: it must not be used or laundered to qualify for a return.
You may call us at (800) 771-2246 with any questions. Customers outside the US can call (954) 472-0128.
- All returned products must be in resalable condition and include original packaging and a copy of the original receipt.
- The customer is responsible for return shipping charges.
- Any product returned without prior approval will be returned to the shipper.
- Refunds or exchanges must be made within 60 days from the date of purchase.
*The few exceptions that cannot be returned include:
- Items damaged or altered by the customer.
- Face and dust masks.
- Skinnies Therapeutic Clothing
- Asthma care products
- Custom-made items
- Clearance sale items
Return shipments are not eligible for scheduled pickup by UPS.
All air cleaners, air purifiers, steam cleaners, humidifiers, dehumidifiers, and vacuum cleaners are subject to a 10% restocking charge and must be returned within 30 days.
Please note that outbound shipping costs, including promotional and return shipping, will not be refunded.
We will deduct outbound shipping charges from the final credit if the package is refused.
A customer requesting changes to the delivery address after an order has been shipped will be charged $16.40 for the address change.